Medical Information Services

Our medical information department provides outstanding pharmacovigilance management services to meet our clients’ needs. Our staff reliably manages receipt of potential AEs, product complaints, consumer and health professional reports, and medical inquiries for our clients. We document all cases and conduct follow-up as necessary, depending upon the nature of the inquiry.

Medical Information Core Services for the Management of Marketed Products include:

• Intake and handling of product complaints (packaging, expiration, product color, smell or separation)
• Intake and handling of consumer or health professional reports of adverse experiences, overdose, and administration errors
• Single point of entry for medical information, adverse event data entry and reporting, and correspondence management
• Dedicated toll-free telephone number and/or email inbox for receipt of information and follow-up
• Response generation and provision of client-approved responses for medical inquiries from consumers and health professionals
• Scientifically balanced, customized responses to specific queries based on the primary literature
• Documentation of product complaints and consumer or health professional reports in medical information database
• Querying the safety database for case data and historical review
• Tracking, appropriate reporting, and filing of all requests and medical information communications (maintaining consumer confidentiality)
• Medical information review and case processing for reportable AEs and SAEs